Customer Support

Havenya LLC is a United States-registered software development company offering: (1) Custom mobile application development for iOS and Android platforms, (2) Enterprise software solutions including ERP, CRM, and API development, (3) UI/UX design services, (4) Cloud infrastructure architecture and deployment, and (5) Ongoing maintenance and technical support. We also develop and publish our flagship product, Shopleez, a comprehensive e-commerce platform available on the Apple App Store and Google Play Store.

To request a consultation, complete the contact form on this page or email us directly at ahmed@havenya.com. Please include your project requirements, target platforms (iOS, Android, Web), desired timeline, and any technical specifications. Our team will respond within 24 business hours with a preliminary assessment and schedule a detailed discovery call to discuss your project scope and provide a comprehensive proposal.

Shopleez is a proprietary e-commerce platform developed and published by Havenya LLC. The platform consists of three integrated mobile applications: (1) Shopleez Customer - for consumers to browse, purchase, and track orders, (2) Shopleez Admin - for business owners to manage inventory, process orders, and view analytics, and (3) Shopleez Delivery - for delivery personnel to manage routes and complete deliveries. All Shopleez applications are available on the Apple App Store and Google Play Store, published under Havenya LLC.

To reset your password: (1) Open any Shopleez application (Customer, Admin, or Delivery), (2) Tap "Forgot Password" on the login screen, (3) Enter your registered email address, (4) Check your email inbox for a password reset link (valid for 24 hours), (5) Click the link and create a new password meeting our security requirements (minimum 8 characters with at least one uppercase letter, one number, and one special character). If you don't receive the email within 5 minutes, check your spam folder or contact support at ahmed@havenya.com.

You have the right to request complete deletion of your account and personal data. Visit our Account Deletion page to submit a deletion request. Upon verification, your account and all associated personal data will be permanently deleted within 30 days. This includes your profile information, order history, saved addresses, and payment methods. Certain transactional records may be retained as required by law. For questions about data deletion, contact us at ahmed@havenya.com.

Shopleez collects only data necessary to provide our services: (1) Account information (name, email, phone) for registration and communication, (2) Delivery addresses for order fulfillment, (3) Payment information processed securely through PCI-DSS compliant processors, (4) Location data (with explicit consent) for delivery tracking and navigation. We do not sell your personal data to third parties. All data handling practices are detailed in our Privacy Policy, which complies with GDPR, CCPA, and app store requirements.

For custom development projects, refund and cancellation terms are specified in your individual service agreement and vary based on project milestones. For Shopleez app users, refunds for in-app purchases are processed according to Apple App Store or Google Play Store policies. If you purchased directly through us, contact our support team within 14 days of purchase for refund consideration. We are committed to resolving any service issues and will work with you to find a satisfactory solution.

Havenya offers tiered support packages: (1) Standard Support - Email support with 24-48 hour response time, included with all services, (2) Priority Support - Dedicated support channel with 4-8 hour response time, includes monthly check-ins, (3) Enterprise Support - 24/7 availability with 1-hour critical issue response time, dedicated account manager, and proactive monitoring. All packages include security patches, bug fixes, and compatibility updates for iOS/Android platform changes.

Havenya LLC is a limited liability company registered in the State of Wyoming, United States. Our registered business address is: 30 N Gould St Ste 4000, Sheridan, WY 82801-6317, USA. As a U.S.-registered company, we comply with all applicable federal and state regulations, including consumer protection laws and data privacy requirements. We serve clients globally while maintaining U.S. business standards and practices.

To report bugs or technical issues, use the contact form on this page or email ahmed@havenya.com with the subject line "Bug Report" and include: (1) App name and version, (2) Device model and OS version, (3) Steps to reproduce the issue, (4) Screenshots or screen recordings if possible. For security vulnerabilities, please email us directly at ahmed@havenya.com with "Security" in the subject line. We take all security reports seriously and will acknowledge receipt within 24 hours.